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Frequently asked questions

Short questions, short answers.

Everything guests want to know before they arrive. If your question is missing: reception is available daily from 7 am to 7 pm.

When can I check in and when do I have to check out?

Check-in is from 3 pm, check-out by 11 am. Reception is staffed daily from 7 am to 7 pm. Please let us know by phone if you arrive later.

Is the hotel open over Christmas and New Year?

The Fontane Hotel takes its winter break from 21 December 2026 to 18 January 2027; no overnight stays are possible in this period. Bookings for the time afterwards can be made online at any time, and the team is back on site from 14 January. Theodors Restaurant is closed from 21 to 24 December and from 1 to 18 January; in between it is open with its winter hours. The New Year’s Eve party at Theodors takes place but is already sold out. The house hosts Christmas parties until 20 December.

When is Theodors Restaurant open?

From October to April Tuesday to Saturday 12 noon to 10 pm (kitchen until 9 pm), Sunday 12 noon to 7 pm (kitchen until 6 pm), closed on Mondays. From May to September daily 12 noon to 10 pm (kitchen until 9 pm). Breakfast is served daily from 7 to 10 am. Closed: 21 to 24 December 2026 and 1 to 18 January 2027.

Is breakfast included in the price?

That depends on the rate you book; the booking shows whether breakfast is included. Breakfast at Theodors Restaurant is served daily from 7 to 10 am, and apartment guests are welcome to have breakfast at the hotel too.

How far is the Fontane Hotel from Berlin?

About 60 minutes by car from central Berlin via the A11, 45 minutes from the northern edge of the city, 75 minutes from BER airport. By train it takes 30 to 40 minutes to Eberswalde, then 20 minutes by taxi or bus.

Is there parking at the hotel?

Yes, 10 parking spaces right at the hotel; they are not included in the room rate. For the apartments there is a public car park about 50 metres away, and at the Silberwolf there is motorcycle parking right at the house.

Does the hotel have its own beach?

Yes. The private lawn of around 6,400 square metres reaches down to the Werbellinsee and has its own beach access. It is included for hotel guests, daily from 8 am to 8 pm.

Can day guests use the lawn and the sauna?

Yes. The lawn costs €5 for day guests, €3 for children aged 3 to 11. The Finnish sauna is open to day guests by prior booking for €15 per two hours.

How far are the apartments from the hotel?

The five apartments are 290 metres from the main house. The sauna at the hotel, the lawn and the playground are included for apartment guests, and breakfast at Theodors is available on request.

Are there family rooms?

Yes. The Lake View Rooms can be booked with a connecting door, the Fontane Junior Suite and the Accessible Room sleep up to four. Some double rooms take an extra bed for a third person. For longer stays the apartments with their own kitchen are the first choice.

Are there single rooms?

No, the Fontane Hotel has no single rooms. Solo travellers book a double room for single use, quiet and with a side view of the lake, with a desk and Wi-Fi.

Is the hotel accessible?

The house has an accessible room with a roll-in shower and wide doors. Restaurant and lawn are reachable without steps. For special requirements, please talk to us before booking.

Are dogs allowed?

Unfortunately not. Pets are not allowed at the hotel, at Theodors Restaurant, in the apartments or at the Silberwolf.

How big is the conference room?

The conference room is two minutes on foot from the hotel and seats up to 40 people, up to 28 in a U-shape, up to 24 classroom style. Projector, screen, flip charts and Wi-Fi are available. Meeting packages start at €47 per person.

How many guests can a wedding have?

Wedding parties of up to 80 people celebrate at Theodors, on the roof terrace and on the lawn. The house holds an allotment of rooms for your guests.

How can I cancel?

The cancellation terms depend on the rate you book and are shown during booking via Mews. If you have questions, reception is happy to help by phone.

What does the Fontane Hotel have to do with the Silberwolf?

The Silberwolf Biker Bar in Altenhof is part of the family of the house. It has six rooms of its own (Sportster, Ghostrider, Route 66, Street Bob, Fat Boy and the Born to be Wild Suite), booked via the Fontane Hotel. Hotel guests are welcome at the bar, biker guests at the Fontane Hotel.

Where do I check in for the Silberwolf rooms?

At the reception of the Fontane Hotel, a few minutes on foot from the Silberwolf. That is where you get the key and all information. Late arrivals are possible by prior arrangement; the key is then in the key safe. Requirement: the room is paid and online check-in is complete. Motorcycle parking is right at the house, the car park is about 50 metres away.

Question not answered?

Check availability, call or write. The reception team answers daily from 7 am to 7 pm.

Concierge · around the clock

What would you like to know?

Ask freely, in your language: rooms, breakfast, directions, lake, sauna, meetings, celebrations. The concierge answers from the facts of the house and hands you over to the booking or reception when needed.

Your question is sent to our server and to Anthropic to be answered and is not stored. Please do not enter personal data. Prefer to talk? Reception 033363 523 90, daily 7 am to 7 pm.